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FAQs with Ally™
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Other Email-Related Issues
Why can’t I connect to the Mail Server?
If you are unable to connect to the Mail server but other applications are
still able to access the data network, you will need to contact the Email
server manager.
Why won’t the phone open a file that is supposed to be supported by the
phone?
If you are unable to open an image, video, audio, or other attached file, it
is possible that the file was saved with the wrong file extension.
Why do my Exchange emails only go back a few days?
Exchange accounts set up on your phone will only synchronize for a
specific number of days. Check your settings, the options available are:
One day, Three days, One week, Two weeks, and One month.
Why do I get a Connection Error message with my Hotmail account?
When the email application is set to check for new email less than every
15 minutes, this has been known to occur.
FAQ(Updated)