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FAQ
Category Sub-Category Question Answer
Phone
Function
Language
Support
Which languages
are supported when
using Play Store?
The Play Store application supports
English and Spanish. Third party
applications may not support all
languages.
Phone
Function
VPN
How do I set up a
VPN?
VPN access configuration is different
according to each company. To
configure VPN access from your phone,
you must obtain the details from your
company’s network administrator.
Phone
Function
Screen time
out
My screen turns off
after only 30 seconds.
How can I change
the amount of time
for the backlight to
turn off?
1. From the Home screen, touch the
Menu Key
.
2. Touch System settings > Display >
Screen timeout.
3. Touch the preferred screen backlight
timeout time.
Phone
Function
Wi-Fi & 4G
When Wi-Fi and 4G
are both available,
which service will my
phone use?
When using data, your phone may
default to the Wi-Fi connection (if
Wi-Fi connectivity on your phone is
set to On). However, there will be no
notification when your phone switches
from one to the other.
To know which data connection is being
used, use the 4G or Wi-Fi icon at the
top of your screen.
Phone
Function
Home screen
Is it possible to
remove an application
from the Home
screen?
Yes. Just touch and hold the icon until
the Remove bar appears at the top of
the screen. Then, without lifting your
finger, drag the icon to the Remove
bar.
Phone
Function
Application
I downloaded an
application and it
causes a lot of errors.
How do I remove it?
1. From the Home screen, touch the
Menu Key
.
2. Touch System settings > Apps.
3. Touch the application > Uninstall
> OK.