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FAQ
Category Sub-Category Question Answer
Recovery
Solution
Factory Reset
How can I perform a
factory reset if I can’t
access the phone’s
setting menu?
How to perform a factory reset:
1. Turn the power off.
2. Press and hold the following keys at
the same time: Power/Lock Key
+ Volume Down Key
.
3. Release the keys when the FACTORY
HARD RESET screen is displayed.
4. Press the Power/Lock Key
to
continue or the Volume Keys
to cancel.
5. Press the Power/Lock Key
once
more to confirm or the Volume Keys
to cancel.
Attention:
If a factory reset is performed, all
installed applications and user data
will be erased. Please remember to
back up any important data before
performing a factory reset.
Battery
installing
Phone locked up and
does not function
Remove the battery and install it to
restart your phone again. (similar
to how you may restart your PC/
computer).
Power Reset
In the case of a malfunction or lock up
error, press and hold the Power/Lock
Key for 8 seconds to reset the phone.