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Troubleshooting Information
Copyright ©2006 Nokia All right reserved 102
• Has the message center number been set? You have to
configure the message center number manually in
Messaging accounts if it is not already programmed on the
SIM card.
• Is the signal strength strong enough? Try moving to a
different location to obtain better signal reception.
Cannot send or receive multimedia messages.
Check the following:
• Is the device in the Offline mode? In the Power menu
screen, change to other profiles except Power off and
Offline.
• Have you subscribed the MMS service to your network
service provider? The MMS service may require extra
subscription.
• Has the MMS setting been correctly configured? Check the
setting with your network service provider.
• The status of device memory. Is there enough space? Delete
some files if necessary.
• Is the signal strength strong enough? Try moving to a
different location to obtain better signal reception.
Cannot send or receive email.
Check the following:
• Is the device in the Offline mode? In the Power menu
screen, change to other profiles except Power off and
Offline.
• Have you subscribed the dial-up or GPRS data service to your
network service provider? These services may require extra
subscription.
• Has the email setting been correctly configured? Check the
setting with your email service provider.
• Is the signal strength strong enough? Try moving to a
different location to obtain better signal reception.
Internet Problems
Cannot connect to the Internet.
• Is the device in the Offline mode? In the Power menu screen,
switch it to the General mode.
• Have you subscribed the dial-up or GPRS data service to your
network service provider? These services may require extra
subscription.
• Has the Internet setting been correctly set? Check with your
Internet service provider for correct setting.
Application Program Problems
The application program freezes.
Remove the device battery, put it back on and turn on the device.
Cannot add new data (for example, new contact, task or
calender entry).
Check the status of device memory. Is there enough space? Delete
some files if necessary.