Filter
Top Products
282 Section 4A: Troubleshooting
An image or map is too small on my screen
Do either of the following:
ⅷ To switch to landscape mode to see more of the image, turn the phone on its side.
ⅷ To zoom in on the image, pinch out or double-tap the screen.
A secure site refuses to permit a transaction
Some websites don’t support certain browsers for transactions. Contact the site’s webmaster
to make sure the site allows transactions using your phone’s Web browser.
It takes a long time for a page to load
If it is taking longer than usual to load Web pages, you may have traveled from a high-speed
Sprint Mobile Broadband service area to a Sprint 1xRTT service area.
1. On any screen, look for the Sprint Mobile Broadband icon or the Sprint 1xRTT
data icon in the title bar.
2. If you see the Sprint Mobile Broadband icon, there may be a problem with the
website you are trying to access. (Try opening a different website to see if the problem
persists.)
3. If you see the Sprint 1xRTT data icon, you may be experiencing the difference in
performance between the two types of data networks.
4. To be sure there is not a problem with your connection to the Sprint network, turn off
your phone and turn it on again (see “Turn the Phone On/Off” on page 20).
5. Try opening the Web page again to see if it loads faster.