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My phone cannot charge properly
• Make sure you are using an ALCATEL ONE TOUCH battery and the charger from the box
• Make sure your battery is inserted properly and clean the battery contact if it’s dirty. It must be inserted
before plugging in the charger
• Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it
may take around 20 minutes to display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C (32°F) to +40°C (104°F))
• When abroad, check that the voltage input is compatible
My phone cannot connect to a network or "No service" is displayed
• Try connecting in another location
• Verify the network coverage with T-Mobile
• Check with T-Mobile that your SIM card is valid
• Try selecting the available network(s) manually (see page 63)
• Try connecting at a later time if the network is overloaded
My phone cannot connect to the Internet
• Check that the IMEI number (press *#06#) is the same as the one printed on your warranty card or box
• Make sure that the internet access service of your SIM card is available.
• Check your phone's Internet connecting settings
• Make sure you are in a place with network coverage
• Try connecting at a later time or another location
Invalid SIM card
• Make sure the SIM card has been correctly inserted (see page 7)
• Make sure the chip on your SIM card is not damaged or scratched
• Make sure the service of your SIM card is available
Unable to make outgoing calls
• Make sure you have dialed a valid number and press key
• For international calls, check the country and area codes
• Make sure your phone is connected to a network, and the network is not overloaded or unavailable
• Check your subscription status with T-Mobile (credit, SIM card valid, etc.)
• Make sure you have not barred outgoing calls (see page 60)
• Make sure that your phone is not in airplane mode
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a network (check for overloaded or unavailable
network)
• Check your subscription status with T-Mobile (credit, SIM card valid, etc.)
• Make sure you have not forwarded incoming calls (see page 60)
• Make sure that you have not barred certain calls
• Make sure that your phone is not in airplane mode
The caller’s name/number does not appear when a call is received
• Check that you have subscribed to this service with T-Mobile
• Your caller has concealed his/her name or number
I cannot find my contacts
• Make sure your SIM card is not broken
• Make sure your SIM card is inserted properly
• Import all contacts stored in SIM card to phone
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the navigation key
• Check the network strength
• Make sure that the receiver, connector or speaker on your phone is clean
I am unable to use the features described in the manual
• Check with T-Mobile to make sure that your subscription includes this service
• Make sure this feature does not require an ALCATEL ONE TOUCH accessory