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Model 8690 User Guide (ITP Mode)
LEARNING MORE
FREQUENTLY ASKED QUESTIONS (FAQS)
This section includes some of the most frequently asked questions. If you have prob-
lems with your endpoint or voice mailbox, refer to this section before you contact the
appropriate administrator or your local Inter-Tel reseller.
Q1. How can I retrieve messages if I do not know the password for my voice mail?
A1. Try using your extension number, which is your default password. Or, maybe you do
not have a password, in which case pressing is all you need to do. If these
options don’t work, contact your voice mail administrator, who can change or erase
the password for you. You can then retrieve your messages and reset the password, if
desired (see page 71).
Q2. How can I set the number of rings that are allowed before the call is sent to voice
mail?
A2. Only your system administrator can change the number of rings.
Q3. Why can’t I retrieve deleted messages?
A3. Voice mail may have erased your message. After a programmed amount of time has
lapsed, up to 24 hours, voice mail automatically erases all deleted messages (see
page 59). If you attempted to undelete a voice mail message within this time frame
but you were still unsuccessful, your voice mail system may not have sufficient space
programmed to store deleted messages.
Q4. How can I change the name displayed on my endpoint?
A4. Only your system administrator can change the usernames assigned to extensions.
Q5. How do I change the time and date on my endpoint?
A5. Only your system administrator can change the time and date. Please contact your
system administrator if you notice that the date and time are incorrect. You can only
change the time and date for Windows CE. NET.
Q6. How do I program System Speed-Dial numbers?
A6. Only your system administrator can program System Speed-Dial numbers. You can,
however, program up to ten Station Speed-Dial numbers without UC (see page 77), or
add an unlimited number of contacts to your Speed-Dial list with UC (see page 101).
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