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Model 8690 User Guide (ITP Mode)
LEARNING MORE
Q12. What happened to the skin and custom ring I saved?
A12. The preferences that you save, like skin and custom ring, are only used when the end-
point is in the state (logged on or off UC) that it was in when you set these prefer-
ences. The Model 8690 allows you to save two sets of preferences that are stored
locally on the endpoint. For example, if you log into UC and save a custom ring and
skin to use with your UC account, the skin and custom ring will only be available
when you are logged in to UC.
Q13. Why can’t I use ASR to enter my e-mail password?
A13. To prevent others from overhearing your password, you must enter it using the dial-
pad buttons on your endpoint. See page 99 for additional information about entering
your e-mail password if E-Mail Reader is enabled for your mailbox.
Q14. If my e-mail password expires for my e-mail client and I have to change it, do I also
have to update it for my mailbox?
A14. Yes. Whenever you change your e-mail password, you will be prompted to update it
for E-Mail Reader. See page 99 for additional information about entering your e-mail
password.
Q15. Why don’t I have e-mail and fax messages in my mailbox?
A15. If your mailbox is the standard voice mailbox (see page 16), you will not receive e-
mail and fax messages in your mailbox. To receive these types of messages, E-Mail
Reader must be enabled for your mailbox. Check with your voice mail administrator
to see if E-Mail Reader is enabled for your mailbox.
Q16. Why do I get the wrong response when I try to complete a task by saying a command?
A16. Several things affect the system’s response to voice commands. One reason the sys-
tem may not be responding to voice commands is that Automatic Speech Recognition
(ASR) may not be enabled on your system. If your system’s voice prompts do not
include the option to “say” a command, then ASR is not enabled. See page 18 for
additional guidelines for using ASR.