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Inter-Tel
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Model 8690 User Guide (ITP Mode)
LEARNING MORE
Q7. Why don’t the local telephone company star codes (i.e.*82, *69, etc.) work when I
press the
Outgoing button or use the Outgoing Call feature code ( by default) to
call an outside number?
A7. Rather than pressing the Outgoing button or to access an outside line, you must
dial a Select Line Group number before you can use the star codes. For example, if
your system is using the default Select Line Group numbers, dial 92001 to access that
line. Once you have dial tone, you can dial the star code and the number.
Q8. Can I store applications and data on my endpoint?
A8. The Mounted Volume folder is the only location on the endpoint where data and files
persist across power loss and resets. Although you can store a small amount of data
on the endpoint, it is strongly suggested that you store applications and data on an
accessible storage device such as a Compact Flash memory card or your desktop PC.
Q9. Why do the views change when my endpoint is logged on to UC and there is call
activity on my endpoint?
A9. When you are logged on to UC, the Model 8690 automatically displays the most
appropriate view based on the current activity. For example, if your endpoint is
logged on to UC and the dialpad and display are showing, an incoming call will trig-
ger UC to display the Call List view. The Call List view allows you to see who is cur-
rently calling, and also allows you to use the Call Control buttons to take action on
the call. When the call is no longer active, the original view is restored.
Q10. When I set my preferences using the Options dialog box, I opted to use large icons.
Because the large icons and text take up so much area in the tables that display the
information, how can I see all of the information that is displayed?
A10. The large fonts option (see page 111) increases the size of the text and icons when the
information is presented in a table format such as the Address Book view, Call List
view, etc. However, the overall size of the table remains the same whether you use
large fonts or not. Therefore, large fonts will take up more table area and reduce the
amount of information that you can view in the table at one time. To view additional
information when using large fonts, you can scroll to the information using the verti-
cal and horizontal scroll bars. If you notice that some of the information is cut off,
you can resize the column by moving the column bar in the heading to the right or the
left.
Q11. Why can’t I use the Agent Help or Record-a-Call features?
A11. If your endpoint is configured to use peer-to-peer (P2P) audio, you will not be able to
use the Agent Help and Record-A-Call features when you are on a P2P call. To deter-
mine if your endpoint is configured to use P2P audio, consult your network adminis-
trator.
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