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Troubleshooting
100
Troubleshooting
Q&A
Bluetooth connectivity
Q: Why can’t I find my friend’s device?
A: Check that both devices have activated Bluetooth
connectivity.
Check that the distance between the two devices is not
over 10 metres and that there are no walls or other
obstructions between the devices.
Check that the other device is not in hidden mode.
Check that both devices are compatible.
Q: Why can’t I end a Bluetooth connection?
A: If another device is connected to your phone, you can
either end the connection using the other device or by
deactivating Bluetooth connectivity. Select Connect.
>
Bluetooth > Off.
Multimedia messaging
Q: What should I do when the phone cannot receive a
multimedia message because memory is full?
A: The amount of memory needed is indicated in the error
message: Not enough memory to retrieve message. Delete
some data first. To view what kind of data you have and
how much memory the different data groups consume,
select File manager
> Options > Memory details.
Q: The note Retrieving message is shown briefly. What is
happening?
A: The phone is trying to retrieve a multimedia message from
the multimedia messaging centre.
Check that the settings for multimedia messaging are
defined correctly and that there are no mistakes in phone
numbers or addresses. Select Messaging
> Options >
Settings > Multimedia message.
Q: How can I end the data connection when the phone starts
a data connection again and again?
A: To stop the phone from making a data connection, select
Messaging and one of the following:
On receiving msg.
> Defer retrieval—To have the
multimedia messaging centre save the message to be
retrieved later, for example, after you have checked the
settings. After this change, the phone still needs to send
information notes to the network. To retrieve the message
now, select Retr. immediately.
On receiving msg.
> Reject message—To reject all incoming
multimedia messages. After this change, the phone needs
to send information notes to the network, and the
multimedia messaging centre deletes multimedia
messages that are waiting to be sent to you.
Multimedia reception
> Off—To ignore all incoming
multimedia messages. After this change, the phone does
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