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Troubleshooting
119
Q&A
Phone display
• Q: Why do missing, discoloured, or bright dots appear on
the screen every time I turn on my phone?
A: This is an intrinsic characteristic of the active matrix
display. Your phone’s display contains multiple switching
elements to control the pixels. A small number of missing,
discoloured, or bright dots on the screen might exist.
Camera
• Q: Why does the image appear dark when I am taking a
picture with the Camera or viewing images?
A: The display contrast setting affects the appearance of
images. Check the display contrast setting and adjust it to
lighter. Go to Settings→ Phone settings→ Display→
Contrast.
Bluetooth
• Q: I cannot end a Bluetooth connection.
A: If another device is pairing with your phone but not
sending data, and leaves the connection open, then the
only way to disconnect is to deactivate the Bluetooth link
altogether. Go to Bluetooth and select the setting
Bluetooth→ Off.
• Q: Cannot find my friend’s Bluetooth enabled device.
A: Check that both have activated Bluetooth.
Check that the distance between the two devices is not
over 10 metres or that there are no walls or other
obstructions between the devices.
Check that the other device is not in ‘Hidden’ mode.
Multimedia messaging
• Q: The phone tells that it cannot receive a multimedia
message because memory is full. What should I do?
A: The amount of memory needed is indicated in the error
message: Unable to retrieve multimedia message. Must have X
kB of free memory. To view what kind of data you have and
how much memory the different data groups consume, go
to Installer and move the joystick to the right to open the
Memory view. After you have freed up memory, the
multimedia message centre tries to send the multimedia
messages again automatically.
• Q: The phone gives the message: Unable to retrieve
multimedia message. Network connection already in use. What
should I do?
A: End all active data connections. Multimedia messages
cannot be received if another data connection using a
different gateway address is active for WAP or e-mail.
• Q: The phone starts a data connection again and again.
The notes: Retrieving message or Trying to retrieve message
again are shown briefly. What is happening? How can I
end the data connection?
A: The phone is trying to retrieve a multimedia message
from the multimedia messaging centre.
Check that the settings for multimedia messaging have
been defined correctly and that there are no mistakes in
phone numbers or addresses. Go to Messaging and select
Options→ Settings→ Multimedia message.