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Copyright © 2002 Nokia. All rights reserved.
Troubleshooting
120
To stop the phone from making a data connection, you
have the following options. Go to Messaging and select
Options→ Settings→ Multimedia message.
• Select On receiving msg. → Defer retrieval if you want the
multimedia messaging centre to save the message to
be retrieved later, for example, after you have checked
the settings. After this change, the phone still needs to
send information notes to the network. To retrieve the
message later, select Retr. immediately.
• Select On receiving msg. → Reject message - if you want
to reject all incoming multimedia messages. After this
change, the phone needs to send information notes to
the network and the multimedia messaging centre will
delete all multimedia messages that are waiting to be
sent to you.
• Select Multimedia reception→ Off - if you want to
ignore all incoming multimedia messages. After this
change the phone will not make any network
connections related to multimedia messaging.
Images
• Q: The image format is not supported and cannot be
opened.
A: See p. 54 for further information on the supported
image formats.
Messaging
• Q: Cannot select a contact.
A: If you cannot select a contact in the Contacts directory,
the contact card does not have a phone number or an e-
mail address. Add the missing information to the contact
card in the Contacts application.
Calendar
• Q: Week numbers are missing.
A: If you have changed the Calendar settings so that the
week will start on some other day than Monday then the
week numbers will not be shown.
WAP
• Q: No valid access point defined. Define one in WAP settings.
A: Insert proper WAP settings. Contact your WAP service
provider for instructions. See ‘A WAP service page.’, p. 103.
Log
• Q: Log appears empty.
A: You may have activated a filter and no communication
events fitting that filter have been logged. To see all
events, select Options → Filter→ All communication.
Access codes
• Q: I cannot find the lock, PIN, or PUK code. What is my
password?
A: The default lock code is 12345. If you forget or lose the
lock code contact your phone dealer.
If you forget or lose a PIN or PUK code, or if you have not
received such a code, contact your network service
provider.
For information about passwords, contact your access
point provider, for example, a commercial Internet service
provider (ISP), WAP service provider, or network operator.