STATUS Indicator (in cases when buttons/soft key icons are shown in English alphabet) or
Indicator (in cases when buttons/soft key icons are shown in symbols/pictures)
Problem Cause/Solution
The STATUS indicator or indicator
continues flashing in amber.
• An IP address may not have been acquired or the static IP
address is not appropriate. Check the unit’s IP address:
In cases when buttons/soft key icons are shown in
English alphabet
Base unit (KX-TGP550 only):
[MENU] (middle soft key) ® [#][5][0][1]
Handset:
[MENU] (center of joystick) ® [#][5][0][1]
In cases when buttons/soft key icons are shown in
symbols/pictures
Base unit (KX-TGP550 only):
(middle soft key) ® [#][5][0][1]
Handset:
(center of joystick) ® [#][5][0][1]
It is recommended to perform the following.
– If necessary, change the unit’s static IP address.
– If an IP address was not acquired, check your network
devices’ (router, modem, etc.) connections. If the
connections are made properly but the problem
persists, check your network devices’ (router, modem,
etc.) settings.
• Many installation issues can be resolved by resetting all
the equipment. First, shut down your modem, router, hub,
base unit, and PC. Then turn the devices back on, one at
a time, in this order: modem, router, hub, base unit, PC.
• If you cannot access Internet Web pages using your PC,
check to see if your phone system is having connection
issues in your area.
• Check the VoIP status in the Web user interface and
confirm that each line is registered properly (® see To
check the setting status in the Web user interface in
this section).
Even when one line fails to register, the indicator will flash
in amber.
• Check that the SIP server address, URLs of the
configuration files, encryption key, and other required
settings are correct.
• Check the firewall and port forwarding settings on the
router (® see 1.1.10 Other Network Settings).
• For details about settings, consult your network
administrator or phone system dealer.
The STATUS indicator or
indicator
flashes in amber rapidly although the IP
address was acquired.
• Unplug the unit’s AC adaptor to reset the unit, then
reconnect the AC adaptor. If the STATUS indicator or
indicator is still flashing in amber rapidly, there may be
a problem with the base unit hardware. Contact your phone
system dealer.
Document Version 2010.03.15 Administrator Guide 217
7.1 Troubleshooting
