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120 Troubleshooting
Phone Locked
The phone is locked. To unlock the phone, see “Locking the Phone”
on page 102.
Phone Lock Code:
Your phone comes with the phone lock code, 0000. You can change it
to any four- to eight-digit code. See “Locking the Phone” on page 102.
Number not Permitted
The Fixed Dialling function is on and the number you have dialled
is not on your fixed numbers list. See “Fixed Dialling” on page 103.
Charging, Alien Battery
The battery you are using is not an Ericsson-approved battery and is
charging slowly for safety reasons.
Other Problems
No Indication of Charging
When you start charging a battery that is completely flat or a battery
that has not been used for a long time, it may take up to 30 minutes
before the indicator on the top of the phone shows a red light and the
battery meter appears.
Cannot Access a Certain Function
The function or service may be dependent on your SIM card or the
network. Contact your network operator.
Cannot Receive Any Calls
• You may have diverted your incoming calls to another phone
number. To cancel the Divert calls service, see “Cancelling Divert
Calls” on page 90.
• You may have set the Accept Calls option to From no one or From
list. Select From all. See “To set the accept options” on page 105.
• You may have selected Fax or Data as the next incoming call.
Select Voice. See “To receive a voice or data call” on page 78.
• You may have set Allow calls to Off for a data account. Select On
instead. See “To create a data account” on page 63. If you still cannot
receive incoming calls, it could be due to network limitations.
Cannot Speed Dial
Your contacts are not saved on the SIM card. To copy the contacts
to the SIM card, see “To copy contacts to the SIM card” on page 37.
Cannot Access My Contacts
Your contacts are not saved in the phone. To copy the contacts to the
phone, see “To copy contacts to the phone” on page 37.