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Troubleshooting
6-10 Issue 1 October 1998
Status Menu Information continued
Procedure
1. Click Hardware. All cards installed in the Rack will be displayed along
with slot position, card model, and the User Group assigned to the card.
2. Select any one card and click Status and the following information is
displayed:
Item Description Action Required
Up time Time since power up none
User Current online user
(User ID)
none
Login
Failures
This count is incremented
if a remote user has
entered an invalid
password. Note: This
count stops at 255. Reset
the card if counter
exceeds 255.
Ensure users have correct
passwords.
Unauthorized user may be
trying to logon to card.
Wrong password user
group uploaded to the
specific card.
Signaling Signaling status OK: none
Error:
Reset card
Contact customer service if
not resolved.
Never connected:
Try to connect to the
Switch Card using the
remote module.
Analog line may have a
problem. Verify wiring to
Rack.
Swap card with known
working one, and try to
connect.
Table 6-5. Status definitions