Filter
Top Products
Troubleshooting
Issue 1 October 1998
6-19
How to Troubleshoot Audio Problems
Symptom: Gaps in conversation or audio sounds choppy
Action: This problem is most likely caused by bit errors between the remote
and switch modems.
Procedure:
1. From the Switch Management Interface choose the Hardware tab on the
left.
2. Select the card in question, then select the Statistics tab on the right.
3. Check for excessive error codes. See pages 6-16 to 6-18 for a detailed
listing of error codes.
4. Reduce the connect rate from the remote module. The optimal rate for
voice only functionality is 19.2 Kbps. Extender will work for voice only
with rates as low as 14.4 Kbps.
5. If the problem persists, contact the phone company to improve the
quality of the analog lines.