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Troubleshooting
Issue 1 October 1998
6-3
How to Identify Problems
When trying to identify problems with the Rack or cards, it is important to
follow a structured method of troubleshooting to resolve the problem as soon
as possible.
Baseline Checklist
Introduction
The baseline checklist checks basic product setup.
Remote Module
(The following steps are performed at the remote site).
Verify that the programmed dial numbers are correct.
Check all interconnecting cables to ensure they are properly seated.
Verify that all DIP switches are set to OFF or down position.
Verify that the power LED is illuminated and the
telephone indicates Go Online ?
Verify that no other user is trying to connect to the same Switch Card.
Verify that the analog line connected to the Telco line jack has dialtone.
Verify that no other device is connected to the same analog line.
(ie: modems, fax machines, phones)
Switch Card and Rack
Check that each card is seated properly in the Rack.
Check that LEDs are illuminated. If no one is connected to a Switch
Card, Flash sequence should be:
Yellow, Green, Green, Green,
Or
Yellow, Green, Yellow, Yellow.
Check for obvious signs of wiring problems (ie: loose connectors)