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Contents
iv Issue 1 October 1998
6. Troubleshooting
How to Identify Problems........................................................................ 6-3
Baseline Checklist ................................................................................... 6-3
General Troubleshooting Tips................................................................. 6-4
LED Light Sequences ..................................................................... 6-5
Status Menu Information......................................................................... 6-9
PBX Flag/Make Busy options....................................................... 6-13
How a Remote User “Flags” a bad Switch Card ................................... 6-14
Statistics Menu Information .................................................................. 6-15
Error Codes............................................................................................ 6-16
How to Troubleshoot Audio Problems.................................................. 6-19
How to Troubleshoot Connection Problems.......................................... 6-22
How to reset a forgotten Administrator Password................................. 6-33
7. Software Upgrades
How to check the software revisions of cards ......................................... 7-2
How to Upgrade Switch Card Software .................................................. 7-3
How to Upgrade Software Using a Terminal program............................ 7-7
Upgrading the Remote Module.............................................................. 7-10
8. Glossary.............................................................................................. 8-2