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• Generate an encryption key.
• Verify that data service is turned on.
• Resend the message.
Related topics
Find information about wireless coverage indicators, 207
Change a contact, 122
Generate an encryption key, 232
Turn off data service, 209
Resend a message, 38
I am not receiving messages
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should
receive messages when you return to a wireless coverage area.
• If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard,
verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received
an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen
to send a service book to your device.
• If you have not received a registration message from the wireless network, register your device. In the device options, click
Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.
• Verify that data service is turned on.
• If you use email message filters, verify that the options for email message filters are set correctly.
• Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox
folder, that you want to receive email messages from.
• If your device uses a software token to connect to a Wi-Fi® network or to log in to a VPN and you reset your device, connect to
the Wi-Fi network or log in to the VPN again.
• Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
Find information about wireless coverage indicators, 207
Turn off data service, 209
Change an email message filter, 43
Forward messages from a specific email message folder to your device, 41
I cannot file email messages
Try performing the following actions:
• Verify that wireless email reconciliation is turned on.
• If your email message folders do not appear on your BlackBerry® device, reconcile your email messages using the email settings
tool of the BlackBerry® Desktop Manager. For more information, see the BlackBerry Desktop Software Online Help.
Related topics
Reconcile email messages over the wireless network, 173
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