Filter
Top Products
Troubleshooting
109
Troubleshooting
Troubl eshooting
Problem Possible Causes and Solutions
Cannot turn the
power on
• Ensure that the battery is inserted correctly (pg 26).
• Ensure that the battery is charged (pg 28).
Cannot charge the
battery
• Ensure that the battery is inserted correctly.
• Ensure that the AC adapter and battery pack connectors are clean.
Cannot make or
receive voice and
video calls
• Check the signal strength indicator. If the display indicates a poor signal adjust
your physical location to be clear of obstructions that may block the signal.
• A video call can only be made or received in an area with 3G coverage. Ensure
that the sign for indicating you are in an area with 3G coverage appears on the
display in standby mode.
• If you enter the PIN code incorrectly three times in a row, the PIN lock will be
set, preventing calls being made because access to the SIM card is blocked (pg
60). Enter the PUK code to cancel the PIN lock.
• If the indicator appears on the display, enter your security code to cancel the
phone lock.
Cannot use the Web • Check your subscription status. Contact your service provider.
• The network settings may be incorrect. Check the network settings. For details
on network settings, contact your service provider.
Cannot use SMS
and MMS
• Check your subscription status. Contact your service provider.
• Ensure that the service centre number is correct. For details on the service
centre number, contact your service provider.