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Troubleshooting
Q: What is my password for the lock, PIN, or PUK
codes?
A: The default lock code is 12345. If you forget or
lose the lock code, contact your device dealer. If you
forget or lose a PIN or PUK code, or if you have not
received such a code, contact your network service
provider. For information about passwords, contact
your access point provider, for example, a
commercial internet service provider (ISP) or
network service provider.
Q: How do I close an application that is not
responding?
A: Press and hold
. To close an application, scroll
to it, and press C . Pressing C does not close Music
player. To close Music player, select it from the list,
and Options > Exit.
Q: Why do images look smudgy?
A: Ensure that the camera lens protection windows
are clean.
Q: Why do missing, discoloured, or bright dots
appear on the screen every time I turn on my
device?
A: This is a characteristic of this type of display.
Some displays may contain pixels or dots that
remain on or off. This is normal, not a fault.
Q: Why can't my device establish a GPS
connection?
A: Find more information about GPS, GPS receiver,
satellite signals, and location information in this
user guide.
See "Positioning (GPS)," p. 86.
Q: Why can’t I find my friend’s device while
using Bluetooth connectivity?
A: Check that both devices are compatible, have
activated Bluetooth connectivity, and are not in
hidden mode. Check also that the distance between
the two devices is not over 10 metres (33 feet) and
that there are no walls or other obstructions
between the devices.
Q: Why can’t I end a Bluetooth connection?
A: If another device is connected to your device, you
can either end the connection using the other
device or by deactivating Bluetooth connectivity.
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Troubleshooting