Filter
Top Products
Virtual private networking
124
Copyright © 2005 Nokia. All rights reserved.
passcode in Next passcode: and tap OK. If this fails, contact
administrators.
Troubleshooting
This section lists error messages in alphabetical order,
describes the possible causes of the errors, and suggests
actions to recover from the errors.
Authentication failed. Check user name and password.
• You enter an incorrect user name or password when
you authenticate to a VPN policy server or log on to a
VPN.
• You enter the wrong passcode when you are prompted
for the Next passcode.
Try the following solutions:
• Check your user name and password and try again.
• Generate and enter a passcode.
Unable to log on to policy server. Enter policy server user name
and password.
The certificate that authenticates you to the VPN policy
server expires or administrators revoke the certificate.
Report this error to administrators, who give you a one-
time password for logon. Enter the user name and one-
time password to authenticate to the VPN policy server.
VPN client enrolls a new certificate for you.
Unable to log on to policy server. See VPN log for details.
The validity period of the certificate that authenticates
you to the VPN policy server has not begun yet.
Check the date and time settings or wait until the validity
period of the certificate begins.
Unable to use VPN client. Cryptographic library is too weak.
If the cryptographic library that is installed on the
smartphone is too weak, you cannot use VPN connections.
Contact administrators.
Incorrect password
You enter an incorrect key store password or key import
password.
Check the password and try again.
You receive the key import password from administrators.
You create the key store password yourself.
Policy server is currently in use. Unable to delete.
You cannot delete a VPN policy server while you update
VPN policies from the server. If you use an application that
creates a connection to a VPN access point, VPN policies
are automatically updated.
Wait until VPN policy update finishes and try again.
Unable to log on to policy server. Delete server and redefine
details.
The server certificate of the VPN policy server expires.
To delete the VPN policy server, select the VPN
policy server in VPN policy servers and tap Delete.