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Troubleshooting
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Copyright © 2005 Nokia. All rights reserved.
Troubleshooting
Troubleshooting
• The smartphone does not start.
- Make sure that the battery is properly installed and
charged.
- Make sure that the contacts on the battery are clean.
- Try to switch on the smartphone by pressing the
power key for several seconds.
- Remove the battery, wait for at least ten seconds, and
replace the battery.
• The screen or phone keys flash when I try to charge
the battery.
- Make sure that the battery is properly installed.
• The battery does not recharge properly.
- Make sure that the connector is firmly in place and
the power outlet that you are using is working.
- Your battery may be at the end of its life cycle or
faulty. Contact your local Nokia dealer.
- While charging, do not use features such as Web
browser or RealOne player, which consume a lot of
power. Too many power-consuming activities may
prevent the battery from charging properly.
• Missing, discoloured, or bright dots appear on the
screen every time I turn on the smartphone.
- This is normal characteristic of this type of screen.
• The touch screen feels inaccurate.
- Calibrate the screen. Use the scroll key to open the
Control Panel application, select Screen calibration and
follow the instructions.
• The smartphone stops responding to some or all
commands.
- Wait for a while. Some processes may take long to
complete. If the device still does not respond it may be
caused by an application that is taking up too much
memory. Switch off the smartphone. If this does not
work, remove the battery, wait for at least ten seconds
and replace the battery.
• The applications and power key do not respond.
- Remove the battery, wait for at least ten seconds and
replace the battery.
- Try charging the smartphone.
If the procedures described above do not help, as a last
resort before contacting your local dealer you can try
formatting the internal memory of the smartphone.
Note that formatting the memory removes all items
except the standard applications that have been
factory pre-installed in ROM memory!
If you have made a back-up to a memory card, see
“Managing memory cards” on page 127.
When you format the internal memory, all the settings,
documents, and other data in the internal memory that
you have created or modified will be permanently