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Chapter 14 - Troubleshooting 14-1
14. Troubleshooting
For questions about specific topics, please see
the index of this Owner’s Manual. For additional
support, see www.club.nokia.com, or contact the
Nokia HelpLine.
Nokia HelpLine USA: 1-888-NOKIA2U
(1-888-665-4228)
Hours of operation 8:00AM - 7:00 PM Mon-Fri
Eastern time.
Nokia HelpLine Canada: 1-888-22-NOKIA
(1-888-226-6542)
Hours of operation: 8:00 AM - 9:30 PM Mon-Fri
and Sat 10:00 AM - 4:30 PM Eastern time.
Communicator activation and system trouble
1. Phone interface or communicator interface
does not start (both displays remain blank)
Make sure the battery is properly installed
and charged.
Remove the battery and make sure that the
contacts on the battery and the communicator
or the charging stand are clean.
Battery charge may be too low for operation.
Check the display and listen for the low bat-
tery warning tones. Charge the battery with
the adapter and charger as described in Chap-
ter 2 "Getting started: Battery" on page 2-5.
If the NOT CHARGING message is displayed, the
charging is suspended. In this case check that
the temperature of the battery is not above
+113°F (+45°C). Wait for a while, disconnect
the charger, connect it again and retry. If charg-
ing still fails, contact your local Nokia retailer.
2. Power comes on, but the phone interface
does not work
Remove the battery and replace it again
(reboot).
Try charging the communicator. If you see the
battery charging indicator on the phone inter-
face but the phone does not work, contact
your local Nokia retailer.
Check the field strength indicator, as you
might be out of the network service area.
Check if there is an error message on the display
after switching on. If so, contact your local
Nokia retailer.
Check that the SIM card is correctly installed,
see Chapter 2 "Getting started: SIM card" on
page 2-2.
3. Communicator does not activate or appli-
cations stop responding
Close the cover and open it again. If this does
not help, close the cover and remove the bat-
tery. Replace the battery and open the cover
again. Wait while the communicator performs
a self-test and starts. See also problem 4.