Filter
Top Products
Chapter 14 - Troubleshooting 14-3
Check the status of your call restrictions and
call forwarding, see Chapter 4 "Telephone:
Telephone settings - Voice call forward, call
restrictions and call waiting" on page 4-2.
The phone interface is already busy (data or
fax being sent or received, the communicator
is used as a fax modem). Wait for the data/
fax transmission to end or drop the call (by
pressing the key on the phone interface
keyboard).
6. Calls, faxes or data cannot be forwarded or
restricted
You may not have a subscription to the service
in question.
The service in question is not supported by
the network.
The service center number and voice mailbox
number (required for call forwarding) may be
missing or incorrect.
Fax forwarding and restrictions are set in the
Fax application’s settings. Data restrictions
are set in the Internet main settings (data
cannot be forwarded).
7. Common reasons why faxes, short messages
or e-mail cannot be sent or received
• The phone interface is off.
• You have no subscription to the specific
network service.
• The communicator is low on memory (see
problem 16).
• The number format used is invalid.
• The dialed number does not answer (within
10 tries).
• You are calling the wrong phone number.
• The phone interface is already busy (data or
fax being sent or received, the communicator
is used as a fax modem). Wait for the data/
fax transmission to end or drop the call (by
pressing the key on the phone interface
keyboard).
• Fax/data restrictions or fax forwarding may
be active (fax restrictions/forwarding are set
in Fax application’s settings, data restrictions
are set in the Internet settings).
• Fax reception: The SIM does not have a fax
number.
• E-mail reception: The SIM does not have a
phone number for data connections. Contact
your cellular service provider.
• Short message sending: You have not
subscribed to the Short Message Service or
the Short Message Service center number is
missing or incorrect. Contact your cellular
service provider.
• E-mail sending: You do not have a remote
mailbox service.
• The e-mail server (which delivers your mail)
does not comply with the SMTP protocol.
Contact your e-mail service provider.
If you are using the Send upon request op-
tion, e-mail sending must be started in the
Document outbox, see Chapter 12 ”Docu-
ment outbox” on page 12-1.
The failure reason can also depend on the network:
• No network support for SMS.
• No network support for fax.
• No network support for data/e-mail.
• Network out of order.
• Network is busy.
• The field strength is not adequate for
sending.
8. Cannot establish a terminal or Internet
connection
Internet, E-mail, WWW, Telnet or Terminal set-
tings and configurations may be missing or in-
correct. Check your Internet access point num-
ber (in Internet main settings). Contact your In-
ternet service provider for the correct settings.
See also ”Internet settings” on page 7-3.
If you receive internal error messages, re-
move and replace the battery and try again.
If the problem persists, see problem 4.
If you receive service provider error messages
when connecting to your remote mailbox,
contact your remote mailbox service provider.
Your remote mailbox may contain corrupted
e-mail messages or the e-mail server settings
may be incorrect.