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Chapter 14 - Troubleshooting 14-5
Miscellaneous
13. Distorted Characters in Terminal
If the data bits/stop bits/parity settings are
different from those defined to the data ser-
vice by the operator, characters may look dis-
torted on the display.
14. Access code problems
The lock code is included in the communica-
tor sales package. If you forget or lose the
lock code, contact your Nokia retailer.
If you forget or lose a PIN or PUK code, or you
have not received such a code, contact your
network operator.
For information about Internet or terminal
passwords, contact your Internet service
provider.
15. Cannot open a directory entry in the direc-
tory view
If you cannot select a contact in the Tele-
phone, Fax, SMS or E-mail directory, it means
that the contact card does not have a tele-
phone number, fax number, GSM telephone
number or an e-mail address.
Within the Contacts application, add the
missing information to the contact card.
16. Call quality is poor
Your location may not allow better call quality.
This problem may occur especially in a moving
car or train. Move to a location where radio
signal reception is better. See Chapter 1 "Intro-
duction: Facts about wireless data transmis-
sion" on page 1-4.
Reception is usually better above ground le-
vel, outdoors and while stationary. Some-
times even moving the cellular phone slightly
will improve reception. You can also try using
the communicator in the handsfree mode
with the communicator interface’s Telephone
application (see Chapter 4 "Telephone: Tele-
phone settings" on page 4-1). Remember to
turn the antenna to an upright position.
17. Low on memory
If you notice that your communicator’s mem-
ory is getting low or you receive a warning
note about insufficient memory, check the
Memory details (see Chapter 10 "System:
Memory" on page 10-11). Use the memory
details to determine what kind of data takes
up most memory.
First, make a backup of all important data.
Next, either delete some data manually (doc-
uments, received faxes, etc.) You can also use
the Data removal application (see Chapter 10
"System: Data removal" on page 10-10).
With the Data removal application you can
delete old calendar data, for example.
Note: Downloaded images and received faxes
can take up significant amounts of mem-
ory space.
18. Cannot access numbers stored on the SIM
Use the phone interface’s Menu 8 3 2 to copy
the SIM card entries into the Contacts direc-
tory. See Chapter 13 "Phone interface: Detailed
menus list - Memory functions (Menu 8)" on
page 13-13.