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COMMON QUESTIONS
WEB
246
11
CHAPTER
My smartphone won’t connect to the
Internet
Your Treo 755
P smartphone supports the
NationalAccess and BroadbandAccess
wireless data networks. To connect to the
Internet, you must subscribe to and
activate data services with Verizon
Wireless, and you must be in a location
with data coverage.
1 Press and hold Power/End to
turn off your phone. Then press
and hold the same button to turn it back
on again.
2 Press Phone and look for either
the NationalAccess or
BroadbandAccess icon in the title
bar of the Phone application’s Main
View.
3 If you see one of these icons, you are in
a data coverage area. Try connecting to
the Internet again. If you do not see
either of these icons, press
Applications , select Prefs ,
and continue with the following steps.
4 Select Network.
5 Select the Services pick list and select
BroadbandAccess.
6 Select Connect.
7 If the connection is successful, go the
web browser. If you still can’t make a
connection, perform a soft reset (see
Performing a soft reset
).
8 If your phone did not turn on
automatically, press and hold Power/
End to turn on your phone, and
try connecting to the Internet.
9 Contact Verizon Wireless to verify the
following:
• Your subscription plan includes
high-speed data services
• Data services have been activated on
your account
• Data coverage is available in your
location
• There are no data service outages in
your location
I can’t access a web page
First, make sure you have Internet access:
Open the web browser and try to view
another web page you’ve loaded before. To
ensure you’re viewing the page directly
from the Internet, press Menu , select
Go, and then select Refresh.