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Checklist: BlackBerry MDS Connection Service system requirements...........................................29
Checklist: BlackBerry Collaboration Service system requirements.................................................30
3 Preparing your BlackBerry Enterprise Server environment for upgrade...................................................31
Preparing to upgrade from BlackBerry Enterprise Server Version 3.5.2 and earlier.............................31
Migrate BlackBerry Enterprise Server information from Microsoft Exchange 5.5 administration
extensions..................................................................................................................................................31
Perform system maintenance................................................................................................................32
Back up system information ..................................................................................................................33
Synchronize BlackBerry device capabilities........................................................................................33
Preparing to upgrade from BlackBerry Enterprise Server Version 3.6...................................................33
Perform system maintenance................................................................................................................34
Back up system information ..................................................................................................................35
Prepare to consolidate multiple instances of the BlackBerry Enterprise Server...........................35
Preview the user migration....................................................................................................................36
Standardize connections to the BlackBerry Mobile Data Service....................................................39
Synchronize BlackBerry device capabilities........................................................................................40
Preparing to upgrade from BlackBerry Enterprise Server Version 4.0...................................................40
Perform system maintenance................................................................................................................40
Back up system information ...................................................................................................................41
Back up the BlackBerry Configuration Database................................................................................41
4 Configuring your environment.........................................................................................................................43
Configuring Microsoft Exchange to support wireless calendar synchronization .................................43
Setting database permissions.......................................................................................................................43
Set Microsoft SQL Server permissions .................................................................................................44
5 Upgrading the BlackBerry Enterprise Server using an in-place process.................................................45
Checklist: Confirm the upgrade requirements...........................................................................................45
Upgrade the BlackBerry Enterprise Server.................................................................................................46
Improve the startup performance of the BlackBerry Enterprise Server .................................................46
Troubleshooting the BlackBerry Enterprise Server upgrade process.....................................................47
Resolving issues during the upgrade process.....................................................................................47
Resolving issues after the upgrade process........................................................................................48
6 Upgrading the BlackBerry Enterprise Server using a cutover process.................................................... 49
Checklist: Confirm the upgrade preparation on the existing BlackBerry Enterprise Servers.............49