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270 Section 4A: Troubleshooting
applications, is restored to your phone. Information from online accounts you synchronize
with—such as Google or Microsoft Exchange ActiveSync—is restored to your phone also.
Phone
Signal strength is weak
Become familiar with low coverage areas where you live, commute, work, and play. Then you
know when to expect signal-strength issues.
ⅷ If you’re standing, move about 10 feet (three meters) in any direction.
ⅷ In a building, move near a window. (Open any metal blinds.)
ⅷ In a building, move outdoors or to a more open area.
ⅷ Outdoors, move away from large buildings, trees, or electrical wires.
ⅷ In a vehicle, move your phone so that it’s level with a window.
My phone won’t connect to the mobile network
ⅷ Try the suggestions in the preceding section for weak signals.
ⅷ Turn off your phone and turn it on again (see “Turn the Phone On/Off” on page 20).
ⅷ If your phone is connected to your computer in USB drive mode, disconnect your phone
from your computer (see “Copy Files Between Your Phone and Your Computer” on
page 81).
ⅷ Restart your phone (see “Restart Your Phone” on page 182).
I see five bars in the signal-strength icon, but I still can’t connect to the network
The signal-strength icon always displays five bars. Your signal strength is indicated by the
number of bars that are shaded white. If most or all of the bars are gray, you are in an area of
weak or no coverage.