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276 Section 4A: Troubleshooting
I have entered the settings to sync with Exchange ActiveSync, but I can’t
synchronize with my company’s Exchange server
Check with your system administrator to find out if a systemwide locking policy is in place.
A notification tells me that ActiveSync encountered a problem on the server
There is a temporary problem with the server, or the server may be temporarily overloaded.
Try again later, and if the problem persists, contact your system administrator.
A notification tells me that there is not enough free memory to synchronize
1. Press Center to display Card view.
2. Scroll through the cards and note how many applications you have running.
3. Close any application you are not using by throwing its card off the top of the screen.
If the problem persists, see “Making Room on Your Phone” on page 289 for other
suggestions.
A notification tells me that the server could not be reached
Make sure your phone is connected either to the Sprint network or to a Wi-Fi network (see
“What Are All Those Icons?” on page 97).
If you have a network connection and receive this notification, it means your phone had to
wait too long to connect to the Exchange server. The connection may have been lost, the
server may be temporarily overloaded, or the server may have encountered an internal error.
Check your Exchange server name and proxy server settings (see “Set Up Email: Microsoft
Exchange ActiveSync (EAS)” on page 203), and try again later.
A notification tells me that ActiveSync encountered a problem with [item type]
[item name]
There was an error while synchronizing a single item. This error can usually be corrected only
by removing the item that caused the error. If you sync again to see if the error persists, be
aware that items causing this type of error are skipped and do not show up again.