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288 Section 4A: Troubleshooting
Third-party Applications
Some third-party applications can cause conflicts with your phone. Third-party applications
that modify the wireless features of your phone may require extra troubleshooting. Use caution
when installing the following:
ⅷ Ringtone managers.
ⅷ Caller ID applications.
ⅷ Instant messaging.
ⅷ Applications that modify when your phone or data connections turn on or off and how
your phone behaves.
If you recently installed an application and your phone seems to be stuck, try the following in
sequence until the problem is resolved:
1. Restart your phone (see “Restart Your Phone” on page 182).
2. See if an update is available for the application (see “Manually Check for Updates” on
page 77).
3. Delete the most recently installed application from your phone (see “Delete an
Application” on page 62).
4. See if a system update is available (see “Manually Check for Updates” on page 77).
5. Perform a partial erase (see “Erase Data and Reset Your Phone” on page 182).
6. Perform a full erase (see “Erase Data and Reset Your Phone” on page 182).
7. Enter your Palm profile email address and password to restore your backed-up
information. (You may need to manually restore information in other applications.)
8. If the problem is resolved, begin reinstalling your third-party applications one at a time.
9. If the problem recurs, delete the last application you installed and report the problem to
its developer.