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Section 4A: Troubleshooting 277
Help
Email
I have problems using my account
Occasionally you may experience problems using an email account after you set it up. If
you followed the account setup procedure (see “Set Up Email” on page 201) and are
experiencing problems using the account, verify that the account complies with your email
provider’s requirements:
ⅷ Verify both your password and your username for your email account.
ⅷ Some wireless service providers require you to be on their network to use your email
account. If this is the case, be sure to use the Sprint network as the connection type for
the account.
ⅷ Some wireless service providers have other requirements specific to their service. (Check
with Sprint to find out whether any provider-specific requirements exist.)
ⅷ Make sure your ISP or email provider allows you to access email on a Pre phone. (Some
providers do not offer this option at all; other providers require an upgrade for you to
access email on a phone.)
ⅷ Email provider settings may change. (If your email account was working but you are
currently experiencing problems, check with your email provider to find out whether any of
the account have changed.)
ⅷ If you changed your password in an online email account, you must change the
password on your phone (see “Edit an Email Account” on page 207).
I have problems sending and receiving email
ⅷ Make sure your phone is on and that your data connection to your mail server or email
service provider has not been interrupted (see “Turn the Phone On/Off” on page 20).
ⅷ Short periods of time when email is unavailable are common, due to server problems or
poor wireless coverage. (If you have problems sending or receiving mail for an extended
period of time, check with your ISP or email service provider to verify that the service is
working properly, and check with Sprint Customer Service for outage information in your
area.)