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Section 4A: Troubleshooting 271
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The other person hears an echo
ⅷ Try decreasing the volume on your phone to avoid coupling or feedback on the other
person’s end. (This applies to both the speakerphone and the earpiece.)
ⅷ Position the earpiece closer to your ear to prevent sound leaking back into the
microphone.
ⅷ If you’re using the speakerphone feature with your phone lying on a flat surface, try turning
the phone face down (screen facing the surface).
I hear my own voice echo
Ask the person on the other end of the call to turn down the volume on his or her phone or to
hold the phone closer to his or her ear.
My voice is too quiet on the other end
ⅷ Be sure to position the microphone, which is on the lower-left side of the gesture area,
close to your mouth. (Make sure you are not covering the microphone with your cheek or
chin.)
ⅷ Check the signal-strength icon. (If the signal is weak, try to find an area with better
coverage (see “Signal strength is weak” on page 270).)
I hear static or interference
Check the signal-strength icon. If the signal is weak, try to find an area with better
coverage (see “Signal strength is weak” on page 270).
If you’re using a hands-free device enabled with Bluetooth
®
wireless technology, try the
following:
ⅷ Move your phone closer to the hands-free device. (Audio quality degrades as the distance
between your phone and the hands-free device increases. The effective range for a
hands-free device varies among manufacturers.)
ⅷ Confirm that no obstructions, including your body, are between the phone and your
hands-free device. (For example, move your phone to the same side of your body as your
hands-free device.)