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CUSTOMER SUPPORT
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GETTING HELP
15 GETTING HELP
Customer support
Your service provider’s customer support
department may be accessible directly from your
phone when you dial a number, such as *611
(check with your service provider). They can
answer questions about your phone, phone bill,
call coverage area, and specific features available
to you, such as call forwarding or voicemail.
For questions about the phone features, refer to
the materials provided with your phone, or visit
www.kyocera-wireless.com.
For additional questions, you may contact the
Kyocera Wireless Corp. Customer Care Center in
any of the following ways:
• Web site: www.kyocera-wireless.com
• Email: phone-help@kyocera-wireless.com
• Phone: 1-800-349-4478 (U.S. and Canada)
or 1-858-882-1401.
Before requesting support, please try to
reproduce and isolate the problem. When you
contact the Customer Care Center, be ready to
provide the following information:
• The name of your service provider.
• The actual error message or problem you
are experiencing.
• The steps you took to reproduce
the problem.
• The phone’s electronic serial number (ESN).
• To locate the ESN select Menu →
Phone Info and scroll down to ESN: for
the 11-digit number.
Qualified service
If the problem with your phone persists, return
the phone with all accessories and packaging to
the dealer for qualified service.
Phone accessories
To shop for Amp'd Mobile Jet/KX18 phone
accessories, visit www.kyocera-wireless.com/
store. You may also call us at 800-349-4188
(U.S.A. only) or 858-882-1410.
Become a product evaluator
To participate in the testing and evaluation of
Kyocera Wireless Corp. products, including
cellular or PCS phones, visit
beta.kyocera-wireless.com.