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Chapter 14 - Troubleshooting 14-3
1998 Nokia Mobile Phones. All Rights Reserved.
9. Cannot open a directory entry in the direc-
tory view
If you cannot select a contact in the Tele-
phone, Fax, SMS or Mail directory, it means
that the contact card does not have a tele-
phone number, fax number, mobile telephone
number or an E-mail address. Within the Con-
tacts application, add the missing informa-
tion to the contact card.
10.Common reasons why faxes, short messag-
es or mail cannot be sent or received
The phone interface is off, or you have no sub-
scription to the network service, or the com-
municator is low on memory (see problem 16).
The number format used is invalid, or the
called number does not answer (within 10
tries) or you are calling to a wrong phone
number.
The phone interface is already busy (data or
fax being sent or received, the communicator
is used as a fax modem). Wait for the data/fax
transmission to end or drop the call (by press-
ing the key on the phone interface key-
board).
Fax/data barrings or fax diverts may be active
(fax barrings/diverts are set in Fax applica-
tion’s settings, data barrings are set in the In-
ternet settings).
Fax reception: The SIM does not have a fax
number.
Mail reception: The SIM does not have a
phone number for data connections. Contact
your cellular service provider.
Short message sending: You have not sub-
scribed to the Short Message Service or the
Short Message centre number is missing or in-
correct. Contact your cellular service provider.
Mail sending: You do not have a remote mail-
box service, or the mail server (which delivers
your mail) does not comply with the SMTP
protocol. Contact your E-mail service provid-
er. If you are using the Upon request sending
option, mail sending must be started in the
Document outbox, see chapter 12 "Document
outbox" on page 12-1.
The failure reason can also depend on the cel-
lular network: no network support for SMS,
no network support for fax, no network sup-
port for data/mail, network out of order, net-
work is busy, the field strength is not
adequate for sending.
11.Cannot establish a terminal or Internet
connection
Internet, Mail, WWW, Telnet or Terminal set-
tings and configurations may be missing or in-
correct. Check your Internet access point
number (in Internet main settings). Contact your
Internet service provider for the correct settings.
See also ”Internet settings” on page 7-3.
If you receive internal error messages, remove
and replace the battery and try again. If the
problem persists, see problem 4.
If you receive service provider error messages
when connecting to your remote mailbox,
contact your remote mailbox service provider.
Your remote mailbox may contain corrupted
mail messages or the mail server settings may
be incorrect.
12.Cannot print
Direct printing is possible via an infrared link
only. The remote infrared port must be com-
patible to the IrDA standard. Check the IR
connection, see chapter 10 "System: Con-
necting to a PC" on page 10-5.
You are using an incorrect printer driver, see
chapter 8 "Notes: Printing".
If you fail to establish a working infrared con-
nection, transfer the file to a PC and use the
PC to print the document. See chapter 10
"System: File transfer" on page 10-6. Alterna-
tively, you can send the document as a fax to
the nearest fax machine. See chapter 5 "Fax:
Sending faxes" on page 5-1.
13.PC connectivity problems
The PC software for desktop connectivity is
not installed. The software is found on the