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Troubleshooting
Problems
Should any problem persist, contact your dealer.
Problem Cause Remedy
Phone will not
switch on.
Check that the battery is fully
charged and correctly connected
to the phone.
Press and hold [,] for at least
2 seconds.
Extremely
short battery
life for a new
battery.
The network you
are using and the
condition of the
battery can affect
battery life.
Short battery
life for an old
battery.
The battery has
worn out.
Replace with a new fully charged
battery.
The battery
level indicator
does not
appear and the
phone cannot
be switched on
when charging.
The battery is not
attached to the
phone or the battery
has been deeply
discharged.
Leave the phone charging the
battery for a few minutes before
the battery level indicator appears
and attempt to switch the phone
on.
Battery fails to
charge.
The battery is not
attached to the
phone.
Ensure the battery is fitted to the
phone prior to commencing
charging.
The battery was
connected to the
phone after the
Travel charger was
connected.