Filter
Top Products
Troubleshooting
159
Troubleshooting
Poor call quality Network signal is weak Move clear of any obstructions that may block
the signal.
Network signal is changing
frequently, e.g. when travelling on a
train.
Wait until signal strength is consistently high
before making or answering a call.
Other party in a
call cannot hear
you
Phone is muted Unmute the phone (see page 49).
Cannot send or
receive text
messages
Your service provider is not enabling
this service
Contact your service provider to check your
subscription status.
Service centre number is not correct Ensure that the service centre number is
correct (see page 135). To obtain the number,
contact your service provider.
Cannot send or
receive MMS
messages
Your service provider is not enabling
this service
Contact your service provider to check your
subscription status.
MMS settings are missing or
incorrect
Ensure that the MMS settings are correct (see
page 56). To obtain the settings, contact your
service provider.
Cannot access
the Internet
Your service provider is not enabling
this service
Contact your service provider to check your
subscription status.
Network settings are missing or
incorrect
Ensure that the network settings are correct
(see page 120). To obtain the settings, contact
your service provider.
Problem Possible cause Possible solution