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Section 10
240 Troubleshooting Tips
Software installation problems
Problem Solution
Palm™ Desktop software
will not install successfully.
Disable any anti-virus software, close any open
applications or utilities, and then perform the installation
again.
If you are installing on a computer at your workplace,
make sure your System Administrator grants you the rights
to install software.
If you are still having problems installing the Handspring
software, try these steps:
1. Download the latest version of the software from
the Customer Support or Product Support
section of www.sprintpcs.com.
2. Restart your computer in “safe mode.” In most
versions of Windows you can do this by pressing
F8 on the keyboard as the computer boots.
3. Install the file you downloaded in step 1. If the
installation finishes, restart your computer in
the normal operating mode and start using
Palm Desktop software.