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Section 10
Troubleshooting Tips 243
Troubleshooting
Tips
10
I tried dialing a phone
number, but my PCS Treo
300 just beeps at me
ᮣ Make sure you dialed the correct number.
ᮣ Wait a few minutes and try again. If the network is
very busy, calls cannot connect.
ᮣ Verify that you are in a network coverage area and
then move a few yards away and try the call again.
If you are in a weak coverage area (1 bar of signal
strength or less), you may not be able to complete
calls even though you are registered to the network.
I can't dial international
numbers
For security purposes, some service plans require you to enable
international calling on your account. Call your Sprint
representative for details.
Caller ID blocking for my
outgoing calls doesn't work
ᮣ Some service plans require you to enable this
feature on your account. Call your Sprint
representative to enable blocking your Caller ID.
ᮣ Make sure you enter *67 before dialing the
number.
Some incoming caller’s
names don’t appear in Call
History
ᮣ If a caller has blocked or restricted their Caller ID,
the text “Blocked Caller ID” or “Restricted Caller
ID” appears instead of the name and number.
ᮣ If a caller ID information is not available, the text
“No caller ID” appears instead of the name and
number.
ᮣ Call History does not show names for records you
marked hidden in your Contacts list.
I frequently miss incoming
voice calls when I’m
browsing the web.
Whenever you send and receive data with any wireless Palm OS
application, incoming voice calls are automatically sent to
voicemail. You cannot send and receive data and receive voice
calls at the same time.
How do I know when I’m
sending and receiving data?
When you’re connected to the PCS Vision network, gray arrows
appear over the signal strength bars. The gray arrows turn green
when you browse the web, download e-mail, or use other
applications that send or receive data across the PCS Vision
network. You are billed by the number of data packets that you
send and receive. When the arrows are green, your calls are
forwarded to voicemail. When the arrows are gray, the PCS
Vision network services are available to you, but you are not
sending and receiving data so you can receive calls.