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Section 10
242 Troubleshooting Tips
Wireless communication problems
Problem Solution
I can’t use the wireless
features
ᮣ Make sure your PCS Treo 300 battery is charged.
ᮣ Make sure wireless mode is on. To turn on wireless
mode, press and hold the power button for at least
two seconds, until you hear a confirmation tone.
An ascending tone means wireless mode is now on,
a descending tone means wireless mode is now off.
My PCS Treo 300 requires an
unlocking code, but I didn't
set one
ᮣ Sprint may have set the locking code before you
received your PCS Treo 300. Enter the default
unlocking code and then tap OK. In North
America, the default unlocking code is usually the
last four digits of your phone number. If this
doesn't work, contact Sprint.
I called Sprint to activate my
service, but wireless mode
still doesn’t work
Sometimes it requires 24 hours or more to activate your wireless
service. If it has been longer than the standard activation
period, report the problem to your Sprint representative.
My phone number isn't on
the Phone Info screen
Sprint may need to install your phone number onto your
phone. Contact your Sprint representative to see if they can send
a message to your PCS Treo 300 that writes your phone number
onto your phone.
My PCS Treo 300 won't
register to the network
ᮣ You are probably outside a PCS network coverage
area. Try enabling roaming as described on page
109 or try another Sprint phone to verify whether
coverage is available in your current location.
ᮣ Turn off the wireless mode on your phone, and
then turn it on again. If a dialog appears asking if
you want to search for a network, tap Yes.
The voicemail icon appears
when I don’t have any new
voice messages.
ᮣ Check your messages to confirm that you’ve
listened to all your new messages.
ᮣ Turn wireless mode off and then turn it on again.
ᮣ If the icon still appears, follow these steps:
1. From the Speed Dial, Dial Pad, or Call History view,
press Menu .
2. Under Options, select Call Preferences (/A).
3. Tap Clear Voicemail Icon.
4. Hold Option and press Return to finish.