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Section 10
248 Troubleshooting Tips
Password problems
Problem Solution
I forgot the password to
show my hidden or masked
records.
You can use Security to delete the password. If you do this,
your phone deletes all entries marked as private. You can,
however, perform a HotSync operation before you delete the
password: the HotSync process backs up all entries, whether
or not they are marked private. In this case, the following
procedure restores your private entries and lets you access
them:
1. Use the Palm Desktop software and the cable to
synchronize your data.
2. Tap Forgotten Password in Security to
remove the password and delete all private
records.
3. Perform a HotSync operation to synchronize
your data and restore the private records by
transferring them from your computer to your
phone.
I forgot the password and
my phone is locked.
ᮣ The default password for your phone is the last
four-digits of your phone number.
ᮣ If Wireless Mode Lock is on, you can use the
handheld mode features of your phone, but
you must contact Sprint to unlock wireless
mode.
ᮣ If Communicator Lock is on, you must
perform a hard reset (see page 235 for details)
to access the handheld mode features of your
phone, and you must contact Sprint to unlock
wireless mode.