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Appendix B Frequently Asked Questions
208
Application problems
I can’t access a web clipping
application.
■ Make sure the radio is on and within range by verifying the
indicator light is flashing green. See “Using the indicator
light” in Chapter 4.
■ Try to access the MyPalm™ mobile portal by pressing the
Wireless button.
– If you can access the MyPalm mobile portal, network
service is available. It may be that the web clipping
server currently is not accessible. Try again later.
– If you cannot access the MyPalm mobile portal, network
service may be down. Try again later.
■ For questions and support for third-party web clipping
applications, please contact the software developer directly.
I tapped the Today button, but it
does not show the correct date.
Your handheld is not set to the current date. Make sure the Set
Date box in the Date and Time Preferences screen displays the
current date. See “Date and Time preferences” in Chapter 17 for
more information.
I know I entered some records, but
they do not appear in the
application.
■ Check the Categories pick list (upper-right corner). Choose
All to display all of the records for the application.
■ Check Security and confirm that Private Records is set to
Show private records.
■ In To Do List, tap Show and see if Show Only Due Items is
selected.
I am having problems listing memos
the way I want to see them.
■ If you cannot manually arrange the order of the memos in
the list screen, check the Memo Preferences setting. Make
sure that Sort by is set to Manual.
■ If you choose to view your memos alphabetically on Palm
Desktop software and then perform a HotSync operation,
the memos on your handheld still appear in the order
defined in the Memo Preferences setting. In other words, the
sort settings you use with Palm Desktop software are not
transferred to your handheld.
I created an event in Date Book, but
it doesn’t appear in the Week View.
In the Week View, you cannot select overlapping events that
have the same start time. If you have two or more events with
the same start time, choose the Day View to see the overlapping
events.