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HotSync problems
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HotSync problems
I cannot do a HotSync operation;
what should I check to make sure I
am doing it correctly?
■ Make sure the HotSync cradle is connected securely.
On a Windows computer try these steps:
■ Check the Windows system tray to make sure the HotSync
Manager is running. If it is not, open Palm Desktop
software.
■ Make sure you selected Local USB or Local Serial, as
appropriate, from the HotSync Manager menu.
■ If you are using the serial cradle, make sure you selected the
correct serial port on the Local tab in the Setup dialog. It
should be set to the port where you connected the HotSync
cradle.
On a Mac computer try these steps:
■ Make sure HotSync Manager is enabled. If it is not, double-
click the HotSync Manager icon in the Palm folder and
enable HotSync Manager on the HotSync Controls tab.
If you are using the optional serial cradle, double-click the
HotSync Manager icon in the Palm folder and then click the
Serial Port Settings tab. Make sure Local is selected and that the
port selection matches the port where your HotSync cradle is
attached.
I did a HotSync operation, but one of
my applications did not
synchronize.
■ On a Windows computer, click the HotSync Manager and
choose Custom. Check that the correct conduit is active.
■ On a Mac computer, double-click the HotSync Manager
icon. From the HotSync menu, choose Conduit Settings.
Select your user name from the User pop-up menu, and
check that the correct conduit is active.
I am using Outlook as my PIM, but I
cannot do a HotSync operation.
■ Click the HotSync Manager and choose Custom. Check that
the correct conduit is active.
■ Check that the correct conduit is installed. Reinstall the
HotSync Manager and make sure the correct conduit is
selected.
I cannot launch the HotSync
Manager.
■ If you are using the optional serial cradle, or if you are
performing a HotSync operation using a modem, make sure
you are not running another program, such as America
Online, that uses the serial port you selected in the Setup
dialog box.
■ Backup the Palm Desktop software, uninstall it, then
reinstall it.