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I cannot run or submit a diagnostic report
Try performing the following actions:
• Try running the diagnostic report again. In the diagnostic report, press the Menu key. Click Repeat All Steps.
• If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a
diagnostic report to a PIN, try submitting the report to an email address.
View the version number of the BlackBerry Device Software on your device
In the device options, click About.
To return to the device options, press the Escape key three times.
User Guide
Diagnostic reports
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