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I cannot check my voice mail
Try performing the following actions:
• If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail
using a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your
alternate phone number.
• You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service
provider or administrator.
I cannot make calls using a voice command
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled
device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.
• Verify that your screen is unlocked.
• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the
language options. Certain languages might not be supported.
Related topics
Change the voice dialing language, 16
Lock the screen, 207
Bluetooth technology, 165
My device does not recognize names or numbers in voice commands
Try performing the following actions:
• Say the first name and the last name of your contact.
• If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less.
• If your device often identifies incorrect matches, set the matching sensitivity level to reject more.
• Improve voice recognition of numbers.
Related topics
Set the matching sensitivity level for voice commands, 17
Improve voice recognition of numbers, 17
I cannot make a conference call
If your BlackBerry® device is associated with a BlackBerry® MVS Client phone number, you cannot join a call that you make or receive
using your BlackBerry MVS Client phone number with a call that you make or receive using the phone number provided by your wireless
service provider.
Some features are not available on my device
Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might
not be available on your device.
User Guide
Phone troubleshooting
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