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1. Connect your smartphone to your computer.
2. Open the BlackBerry Desktop Software.
3. In the BlackBerry Desktop Software, click Update.
4. To download the most recent version of your BlackBerry Device Software, click Get update.
5. Do any of the following:
• To keep a backup file of your smartphone data and settings, select the Back up your device data checkbox. This
backup file is restored to your smartphone after the software reload finishes. If you don't back up your data, your
smartphone data, settings, and email messages are deleted from your smartphone when you reload the software.
• To encrypt your backup data, click Encrypt backup file.
• If you want to receive an email when an updated version of the BlackBerry Device Software is available, select the
Email me when new versions are available checkbox.
6. Click Install update.
Related information
About updating the BlackBerry Device Software, 250
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