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Emergency calls
About emergency calls and Emergency Callback Mode
If you're outside of a wireless coverage area and the indicator appears at the top of the screen, you can call only
emergency numbers. Your BlackBerry smartphone is designed to allow emergency calls even when your smartphone is
locked. Depending on your smartphone model and the wireless network that your smartphone is connected to, your
smartphone is also designed to allow emergency calls when the SIM card isn't inserted. If the connection to the wireless
network is turned off when you initiate an emergency call, your smartphone is designed to connect to the wireless network
automatically. You can make emergency calls by typing only official emergency access numbers (for example, 911 or 112).
Note: You should not rely on any wireless smartphone for essential communications, including medical emergencies.
Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or
interference issues.
If your smartphone is connected to a CDMA network, when you end an emergency call, your smartphone enters
Emergency Callback Mode. This mode allows the operator to call you back or find your approximate location. Depending on
your wireless service provider, Emergency Callback Mode is active for 5 minutes or until you make a non-emergency call. In
Emergency Callback Mode, you can't send and receive messages or browse webpages.
If your smartphone supports GPS and you make an emergency call, an emergency operator might be able to use GPS
technology to find your approximate location.
Related information
About GPS technology,
Make an emergency call
Do one of the following:
• If your keyboard or BlackBerry smartphone is unlocked, from the home screen, press the key. Type the
emergency number. Press the key.
• If your smartphone is locked with a password, press the key > Emergency. Press the key.
• If your keyboard is locked, press the key on the top of your smartphone. Press the key. Type the
emergency number. Press the
key.
Volume
Adjust the volume
• To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone.
User Guide Phone
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