Filter
Top Products
Troubleshooting: Security
I forget my smartphone password
If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise
Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only
way you can reset your password without knowing your current password is to delete all your smartphone data. You can do
this by exceeding the number of allowed password attempts.
If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you
delete your smartphone data, you might also delete the data on your media card. For more information, contact your
administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if
your smartphone is lost, stolen, or corrupted by an unforeseen issue.
My smartphone prompts me to make an emergency
call when I type a password
If your BlackBerry smartphone password contains a combination of letters that corresponds to an emergency access
number, your smartphone might prompt you to make an emergency call when you type your smartphone password.
To dismiss the prompt to make an emergency call, continue typing your smartphone password.
Related information
Set or change your smartphone password, 314
I can't unlock my smartphone using my smart card
Try the following actions:
• Verify that the correct smart card is inserted in the smart card reader.
• Verify that the smart card is inserted in the smart card reader correctly.
• Verify that you typed the smart card password correctly. You should have received this password when you received
your smart card.
• If you use a certificate to authenticate your smart card, verify that the certificate isn't revoked or expired.
User Guide Security
343