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Troubleshooting 14–4
I cannot connect to
a network.
• Be sure you have added the necessary server information.
• Be sure the network you are attempting to connect to is available
and not busy.
• Check the signal strength.
• Be sure your user name and password are correct.
• Tap Start > Settings > Connections tab > Connections and
check your connection settings. Tap OK when you are finished to
save your changes.
• Be sure the IP Address is correct.
• Reset the device by using the stylus to lightly press the
Reset button.
• Check with your service provider for current connection problems.
• Run the self-test diagnostics.
When I try to open
the Inbox, I receive
an error or the
application hangs.
• Check to see if your wireless application is turned on and you are
receiving a wireless signal.
• Check to see if your SIM card is inserted in your HP iPAQ.
• Limit the number of e-mail services you create.
I cannot configure
the Calendar.
Tap Start > Help > Calendar and tap on the subjects listed under
How To for information on configuring the Calendar settings.
I get an error when I
try to record a note
in Calendar or
in Tasks.
Try using a more compressed recording format in Calendar or Tasks
(8,000 Hz, Mono [8 KB/s] is the most compressed format available).
To switch to a more compressed recording format, from the Today
screen, tap Start > Settings > Personal tab > Input > Options
tab.
I want to see the
current date.
1. From the Today screen, tap Start > Calendar.
2. Tap the Go-to-Today icon to see today’s date.
I cannot see all my
appointments.
Be sure the appointment you created is in the selected category.
I cannot find
the document
or workbook
I saved.
Pocket Word and Excel recognize and display documents in only one
folder below My Documents. For example, if you created another
folder in the Personal folder in My Documents, the documents in that
folder will not be shown.
To find your document or workbook, tap
Start > Programs > File
Explorer. Open the folder you created, then tap the file you’re
looking for.
My device is always
asking me for a
password.
Tap Start > Settings > Personal tab > Password to be sure the
password settings are configured as you wish.
I cannot find files
sent to me by
another device.
Check My Documents, which is the default save location used to
receive files.
Screen freezes,
responds slowly, or
no response.
Try resetting your HP iPAQ. Refer to the information on Resetting
the Unit in Chapter 1,
“Getting to Know Your HP iPAQ Mobile
Messenger.”
Problem Solution
(continued)