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148 Chapter 10 : Preferences
2 Ta p Reset Options.
3 Do one of the following:
• Erase all data from the phone except items stored in USB Drive
storage, such as pictures, videos, and music: Tap Partial Erase
twice.
• Erase all data from the phone: Tap Full Erase twice (scroll down
to see this option). All data from all accounts and in USB Drive
storage is erased from your phone, including information about your
Palm profile. But all your data on the Web—in your online accounts
and in your Palm profile—is untouched. Perform a full erase when
you give your phone to somebody else and you don’t want that
person to be able to access your data. Also, before giving your phone
to another person, you must manually delete all the apps you
installed, because they reappear on your phone after a full erase (see
Delete an application).
After a full erase, you can sign in to your Palm profile either on a new
webOS phone or the same phone you just erased. Signing in restores
your Palm profile data and information from online accounts, but not
your stored files such as pictures, videos, and music (you must copy
those again to the phone; see Copy files between your phone and your
computer). You can also sign in to your Palm profile on a new phone
and restore your data to the new phone.
IMPORTANT If you have a Palm profile from a phone that you no longer use,
you can sign in to your existing profile. All info associated with your profile is
downloaded to your new phone.
Run Quick Tests
If you are troubleshooting your device with a support agent, you can run
Quick Tests to get diagnostic information. If you need more information
after running Quick Tests, you can run one or more Interactive Tests (see
Run Interactive Tests).
1 Open Device Info .
2 Open the application menu and tap Quick Tests.
3 Work with the support agent to view and report the test results.
Run Interactive Tests
If you are troubleshooting your device with a support agent and need more
information after running Quick Tests (see Run Quick Tests), you can run
one or more Interactive Tests.
1 Open Device Info .
2 Open the application menu and tap Interactive Tests.
3 Work with the support agent to run and view results from one or more
tests.
TIP You can also perform a full erase by pressing and holding Option +
Sym + power .